Terms of Use

Terms of Use for Redwingshoen

Welcome to Redwingshoen’s website (hereinafter "the Site"), your destination for premium work boots and lifestyle heritage footwear for men and women. These Terms of Use (hereinafter "Terms") govern your access to and use of the Site, including all content, features, services, and purchases available through the Site. By accessing or using the Site, you (hereinafter "User") agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, Refund Policy, and any other applicable policies referenced herein. If you do not agree to these Terms, please do not use the Site.
  1. Eligibility to Use the Site
To use the Site and make purchases of work boots or lifestyle heritage footwear, you must:
  • Be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher);
  • Have the legal capacity to enter into binding contracts;
  • Provide accurate, complete, and up-to-date information when creating an account, placing orders, or communicating with our team;
  • Comply with all applicable laws, regulations, and these Terms.
If you are using the Site on behalf of a business or organization (e.g., purchasing work boots for a construction team), you represent that you have the authority to bind that entity to these Terms, and "User" shall include such entity.
  1. Account Creation & Management
2.1 To access certain features of the Site (e.g., tracking work boot orders, saving favorite heritage footwear styles, viewing purchase history), you may create a user account. When creating an account, you must choose a secure password and keep it confidential. You are solely responsible for all activities conducted under your account, including any unauthorized use (e.g., purchases of work boots made by someone with your credentials).
2.2 You agree to notify Redwingshoen immediately at [email protected] if you suspect any unauthorized access to or use of your account. Redwingshoen will not be liable for any loss or damage resulting from your failure to protect your account credentials.
2.3 Redwingshoen reserves the right to suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms (e.g., fraudulent order placement for work boots, misuse of the Site, or failure to provide accurate shipping information).
  1. Use of the Site
3.1 Permitted Use: You may use the Site solely for personal, non-commercial purposes, including browsing work boots and heritage footwear, learning about product details (e.g., work boot safety features, heritage shoe leather care), placing orders for personal or business use (where applicable), and accessing customer service. You agree to use the Site in a manner that is lawful, respectful, and compliant with these Terms.
3.2 Prohibited Use: You shall not use the Site for any unlawful, fraudulent, or harmful purpose, including but not limited to:
  • Accessing or attempting to access restricted areas of the Site (e.g., administrative portals, inventory databases for work boots) without authorization;
  • Using automated tools (e.g., bots, scrapers, crawlers) to collect, copy, or extract content from the Site (e.g., product images of heritage footwear, work boot pricing data), unless explicitly permitted in writing by Redwingshoen;
  • Uploading, transmitting, or distributing malware, viruses, or other harmful software that could damage the Site, our systems, or other Users’ devices (e.g., devices used to browse work boot catalogs);
  • Impersonating another person or entity, or falsifying your identity, affiliation, or intent (e.g., creating fake accounts to leave misleading reviews about work boots or manipulate heritage footwear order quantities);
  • Posting or sharing defamatory, harassing, discriminatory, obscene, or otherwise inappropriate content through the Site (e.g., in product reviews for work boots, comments on heritage footwear posts);
  • Interfering with the Site’s functionality, including disrupting server operations, overloading systems, or bypassing security measures (e.g., modifying code to access discounted work boot prices not available to the public);
  • Using the Site to engage in fraud (e.g., placing orders for work boots with stolen payment cards, requesting refunds for footwear you did not purchase, or manipulating shipping addresses to avoid customs fees for international heritage shoe orders).
  1. Intellectual Property Rights
4.1 All content on the Site—including but not limited to product images (of work boots, heritage footwear), descriptions (e.g., work boot material details, heritage shoe design stories), logos, brand names (e.g., "Redwingshoen"), text, videos, graphics, and software—is the exclusive property of Redwingshoen or its licensors, protected by intellectual property laws (e.g., copyright, trademark, patent laws) worldwide.
4.2 You may not copy, reproduce, distribute, modify, adapt, translate, display, perform, or create derivative works of any Site content without prior written permission from Redwingshoen. Unauthorized use of our intellectual property (e.g., using Redwingshoen’s logo to sell counterfeit work boots) may result in legal action.
4.3 The "Redwingshoen" name and logo are registered trademarks of Redwingshoen. You shall not use these trademarks or any confusingly similar marks (e.g., "RedWingShoe" or "RedWingzShoen") without explicit written consent.
  1. Product Information & Availability
5.1 Redwingshoen strives to provide accurate, up-to-date information about work boots and lifestyle heritage footwear on the Site, including descriptions, specifications (e.g., work boot sole thickness, heritage shoe size charts), images, prices, and availability. However, we do not warrant that all information is error-free, complete, or current. For example, product images may vary slightly from the actual item due to lighting or device display settings, and work boot availability may change due to high demand.
5.2 Product availability is subject to change without notice. If a product you ordered (e.g., a specific size of work boot or heritage loafer) is out of stock after order placement, we will notify you via email and issue a full refund in USD (per our Refund Policy, with 5-10 business days for processing).
5.3 Prices listed on the Site are in USD and are subject to change without prior notice. The price charged for your order will be the price displayed at the time of checkout, provided the order is accepted by Redwingshoen.
  1. Orders & Purchases
6.1 When you place an order on the Site, you are making an offer to purchase work boots or heritage footwear subject to these Terms and our Terms of Purchase. Redwingshoen reserves the right to accept or reject your order in our sole discretion (e.g., if product information is incorrect, payment is declined, or we suspect fraud related to work boot bulk orders).
6.2 You agree to provide accurate payment information when placing an order, and you authorize Redwingshoen (or our third-party payment processors) to charge the full order amount (including applicable taxes) to your selected payment method.
6.3 Order confirmation emails do not constitute acceptance of your order—we will send a separate shipping confirmation email once your order is processed and dispatched (typically within 1-3 business days), which signifies formal acceptance.
6.4 For details on shipping (including free global shipping and 6-12 day delivery timelines), returns (60-day window for unworn work boots/heritage footwear), and refunds (5-10 day processing), please refer to our Shipping Policy and Refund Policy.
  1. Limitation of Liability
7.1 To the maximum extent permitted by applicable law, Redwingshoen shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, including but not limited to:
  • Damages resulting from errors, omissions, or inaccuracies in Site content (e.g., incorrect work boot size charts leading to ill-fitting orders);
  • Loss of profits, data, or access to the Site (e.g., inability to browse heritage footwear catalogs due to site maintenance);
  • Issues related to product purchases (e.g., delayed delivery of work boots, minor cosmetic defects in heritage shoes) beyond our reasonable control (see Section 3 of our Shipping Policy for external factors);
  • Harm caused by unauthorized access to your account or misuse of your information (unless due to our gross negligence);
  • Damages from third-party actions (e.g., shipping partner delays for work boot orders, payment processor errors).
7.2 Redwingshoen’s total liability to you for any claim related to the Site or your purchases shall not exceed the total amount you paid for the specific product or service giving rise to the claim (e.g., the price of the work boots or heritage footwear in question).
7.3 This limitation of liability does not apply to damages caused by Redwingshoen’s gross negligence, willful misconduct, or failure to comply with applicable laws (e.g., safety regulations for work boots).
  1. Indemnification
You agree to indemnify, defend, and hold harmless Redwingshoen, its officers, directors, employees, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
  • Your use of the Site, including any violation of these Terms or applicable laws (e.g., importing work boots in violation of local customs rules);
  • Your account activities (e.g., unauthorized use by someone with your credentials leading to fraudulent work boot purchases);
  • Your purchases, including disputes with third parties (e.g., customs authorities regarding duties for heritage footwear, shipping partners regarding delivery of work boots);
  • Any content you post or share on the Site (e.g., misleading reviews about work boots that harm our brand reputation).
  1. Modifications to the Terms
Redwingshoen reserves the right to update or modify these Terms at any time, in our sole discretion. When we make changes, we will post the revised Terms on the Site with an updated "last revised" date. Your continued use of the Site after the changes take effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of updates—especially changes related to work boot/heritage footwear purchases or Site usage rules.
  1. Termination
Redwingshoen may terminate your access to the Site or these Terms at any time, without prior notice, if you violate these Terms or engage in conduct that we believe is harmful to the Site, our business, or other Users (e.g., repeatedly placing fraudulent orders for work boots). Upon termination, your right to use the Site will immediately cease, and you must discontinue all use of Site content and services (e.g., no longer accessing work boot product details or heritage footwear catalogs).
  1. Governing Law & Disputes
11.1 These Terms shall be governed by and construed in accordance with the laws of [insert jurisdiction, e.g., "the State of Michigan, United States"], without regard to its conflict of laws principles.
11.2 Any dispute, claim, or controversy arising out of or related to these Terms, the Site, or your purchases (e.g., disputes over work boot quality, heritage footwear delivery) shall first be resolved through good-faith negotiation with Redwingshoen’s customer service team (contact via [email protected]). If negotiation fails, the dispute shall be submitted to binding arbitration in [insert location, e.g., "Detroit, Michigan"] in accordance with the rules of [insert arbitration body, e.g., "the American Arbitration Association"], rather than through litigation.
11.3 You waive any right to participate in a class action lawsuit or class-wide arbitration related to disputes with Redwingshoen (e.g., a class action alleging defects in work boots).
  1. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties (e.g., if a clause about work boot return deadlines is invalid, it will be adjusted to comply with local laws).
  1. Contact Us
If you have questions, concerns, or requests related to these Terms of Use—including inquiries about using the Site to purchase work boots, heritage footwear-related Site rules, or account termination—please contact our customer service team at [email protected]. We will respond to your inquiry within 1-2 business days and work to address your concerns promptly.
Thank you for using Redwingshoen’s Site. We appreciate your trust in our work boots and lifestyle heritage footwear, and we are committed to providing a safe, reliable, and enjoyable user experience.