Shipping Policy

Shipping Policy for Redwingshoen

At Redwingshoen, we strive to make your shopping experience for work boots and lifestyle heritage footwear (for men and women) seamless—including reliable, hassle-free shipping. This Shipping Policy outlines our global shipping services, delivery timelines, free shipping benefits, and related details to help you understand how your footwear orders are processed and delivered. By placing an order on our website (hereinafter "the Site"), you agree to the terms of this policy.
  1. Shipping Coverage & Free Shipping Benefit
Redwingshoen offers free global shipping for all orders, with no minimum purchase requirement. This benefit applies to every customer, regardless of your location worldwide—whether you’re ordering work boots for a construction job in the U.S., heritage loafers for daily wear in Europe, or ankle boots for outdoor use in Asia, you will not be charged any shipping fees for delivery. Our free shipping service is designed to make high-quality, durable footwear accessible to customers everywhere, without additional cost burdens.
  1. Order Processing Time
Before your footwear order is shipped, we need to process and prepare your work boots or heritage shoes (e.g., verifying order details, inspecting product quality, packing items securely to prevent transit damage). Our standard order processing time is 1-3 business days (Monday to Friday, excluding weekends and major holidays).
  • Business days do not include weekends (Saturday and Sunday) or public holidays recognized in our shipping hubs (e.g., Christmas, New Year’s Day, Thanksgiving).
  • For orders placed during peak periods (e.g., Black Friday, holiday sales, new work boot launches), processing time may be extended by 1-2 additional business days due to higher order volume—we will notify you via email if any delays occur.
  • You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email once your order is processed and dispatched. The shipping confirmation will include a tracking number and a link to monitor your delivery status.
  1. Delivery Timelines
After your order is dispatched (per the processing time above), the estimated delivery time for all global orders is 6-12 business days. This timeline is an estimate based on standard shipping routes and typical customs clearance processes, and applies to all destinations—whether you’re receiving your order locally or internationally.
  • Delivery timelines are calculated from the date of dispatch (the date in your shipping confirmation email), not the order placement date.
  • Factors beyond Redwingshoen’s control may cause delays in delivery, including but not limited to:
    • Customs clearance delays (common for international orders, as customs authorities may inspect packages—especially for bulk work boot orders—or require additional documentation).
    • Local postal service disruptions (e.g., weather events, labor shortages, high delivery volumes during holiday seasons).
    • Address inaccuracies or incomplete delivery details (e.g., missing apartment numbers, incorrect postal codes, or uncontactable recipients for signature-required deliveries of high-value footwear).
  • Redwingshoen is not liable for delivery delays caused by these external factors, but our customer service team will assist you in tracking your package and communicating with shipping partners to resolve issues whenever possible.
  1. Shipping Partners
To ensure reliable and efficient delivery of your work boots and heritage footwear—many of which are durable but require careful handling—we partner with trusted global shipping carriers and local postal services. The specific shipping partner for your order is selected based on your destination, package size/weight (e.g., heavier work boots may require sturdier courier services), and delivery efficiency. Examples of our partners include (but are not limited to) DHL, FedEx, UPS, and national postal services (e.g., USPS for the United States, Royal Mail for the United Kingdom, Australia Post for Oceania).
  • We do not offer the option to select a specific shipping carrier; carrier assignment is at Redwingshoen’s discretion to maintain free shipping benefits and ensure your footwear arrives safely (e.g., using shock-resistant packaging for work boots with steel toes).
  • All shipping partners are selected for their track record of safe delivery and ability to provide package tracking, so you can monitor your order’s progress from dispatch to delivery.
  1. Package Tracking
Once your order is dispatched, you can track its delivery status using the tracking number provided in your shipping confirmation email. To track your package:
  • Click the tracking link in the shipping confirmation email, which will direct you to the shipping partner’s tracking portal.
  • Enter your tracking number into the portal to view real-time updates (e.g., "In Transit," "At Local Facility," "Out for Delivery," "Delivered").
  • Tracking information may take 24-48 hours to update after dispatch, as it takes time for shipping partners to log package movements—especially for international shipments.
  • If tracking information shows no updates for more than 5 business days, or if the package is marked as "Delivered" but you have not received it, contact our customer service team at [email protected] with your order number and tracking number—we will investigate with the shipping partner and assist in locating your work boots or heritage footwear.
  1. Delivery Address Requirements
To ensure your footwear order is delivered correctly and on time, please provide a complete, accurate, and up-to-date delivery address during the checkout process. This includes:
  • Full recipient name (matching government-issued ID if required by local customs or delivery services for signature confirmation).
  • Complete street address (including apartment numbers, building names, or unit numbers—critical for urban deliveries of heritage shoes or work boots).
  • Correct postal/zip code (essential for routing packages to the right location, especially in rural areas).
  • Valid phone number (for shipping partners to contact you if there are delivery issues, such as missed attempts or address clarifications).
  • If you are shipping to a business address, include the company name and department (e.g., "Construction Team, ABC Company") to avoid confusion with other deliveries.
  • Redwingshoen cannot change or update delivery addresses after an order has been dispatched. If you realize the address is incorrect before dispatch, contact customer service immediately at [email protected]—we will update the address if the order is still in processing (within 1-3 business days of order placement).
  1. Customs, Duties, and Taxes
While Redwingshoen offers free global shipping (no shipping fees), please note that customs duties, import taxes, or other local fees may be imposed on your order by your country’s customs authorities. These fees are separate from the product price and shipping cost, and are the sole responsibility of the customer (the recipient of the order).
  • Customs policies vary by country, so we recommend checking with your local customs office before placing an order to understand potential fees—especially for work boots (which may be classified as "workwear" with specific duty rates) or bulk orders.
  • Redwingshoen does not collect these fees at the time of order placement, and cannot predict their amount—customs authorities will contact you directly to collect fees before releasing your package for delivery.
  • If you refuse to pay customs fees and the package is returned to Redwingshoen, you will be responsible for any return shipping costs incurred by the carrier. Once the package is received and inspected, we can issue a refund for the product price (minus return shipping costs) if the footwear is in unused, undamaged condition (per our Refund Policy).
  1. Undelivered or Lost Packages
If your package is not delivered within the estimated 6-12 business day timeline, or if it is marked as "Lost" by the shipping partner, follow these steps:
  • First, check the tracking information for updates—sometimes packages are delayed but still in transit (e.g., held at customs, rerouted due to weather, or scheduled for a second delivery attempt).
  • If tracking shows no progress for 5+ business days, or if the package is marked as "Lost," contact our customer service team at [email protected] with your order number, tracking number, and a description of the issue.
  • Our team will initiate an investigation with the shipping partner, which typically takes 5-7 business days. After the investigation:
    • If the package is located, the shipping partner will resume delivery, and we will update you with the new delivery estimate.
    • If the package is confirmed lost, we will offer you a choice: a full refund (processed per our Refund Policy, 5-10 business days to your original payment method) or a replacement order (shipped free of charge, with the same 1-3 day processing and 6-12 day delivery timelines).
  1. Contact Us
If you have questions, concerns, or requests related to shipping—such as tracking updates for your work boots, delivery delays for heritage footwear, address changes, or lost packages—please contact our customer service team at [email protected]. We will respond to your inquiry within 1-2 business days and work to resolve your issue promptly.
Thank you for choosing Redwingshoen. We are committed to providing reliable, free global shipping to ensure your work boots and lifestyle heritage footwear reach you safely and efficiently.