Privacy Policy for Redwingshoen

At Redwingshoen, we respect your privacy and are committed to protecting the personal information you share with us when using our website (hereinafter "the Site") or engaging with our work boots and lifestyle heritage footwear-related services. This Privacy Policy explains what personal information we collect, how we use, store, and protect it, and your rights regarding your information. By accessing or using the Site, you agree to the terms of this Privacy Policy.

We collect personal information to provide and improve our services, process orders for work boots and heritage footwear, and enhance your shopping experience. The information we collect falls into two categories:

1.1 Personal Information You Voluntarily Provide:

1.2 Automatically Collected Information:

We use your personal information only for legitimate purposes consistent with this Privacy Policy, including:

2.1 Processing Orders & Delivering Footwear: To fulfill your purchases of work boots and heritage footwear, process payments (in USD), arrange global free shipping, and send order confirmations, shipping updates (aligned with our 1-3 day processing and 6-12 day delivery timelines), or refund notifications (for 5-10 day refund timelines).

2.2 Providing Customer Service: To respond to your inquiries, resolve issues (e.g., 60-day return requests for ill-fitting work boots, delivery concerns for heritage footwear), and provide support (e.g., work boot sizing guidance, leather care instructions for heritage shoes).

2.3 Improving Our Services & Products: To analyze user feedback and usage data, identify trends (e.g., popular work boot styles for construction workers), and enhance the Site’s functionality, product offerings (e.g., expanding heritage footwear sizes), and overall shopping experience (e.g., simplifying work boot filter options).

2.4 Sending Marketing Communications: With your consent, we may send you promotional emails (e.g., discounts on work boots, new heritage collection alerts) or newsletters. You can opt out of these communications at any time by clicking the "unsubscribe" link in the email or contacting us at [email protected].

2.5 Complying with Legal Obligations: To meet legal requirements, such as processing tax information, responding to regulatory requests, or addressing fraud prevention (e.g., verifying order details for high-value work boot purchases to prevent unauthorized transactions).

We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except in the following limited circumstances:

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, such as:

These providers are contractually obligated to protect your information and use it only to perform the services we request.

3.2 Legal Requirements: We may disclose your information if required by law (e.g., court order, government request) or to protect our rights, property, or safety, or the rights, property, or safety of others (e.g., investigating fraud related to work boot orders or unauthorized access to the Site).

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, but the transferee will be bound by this Privacy Policy.

We take reasonable and industry-standard measures to protect your personal information from unauthorized access, use, disclosure, or modification, including:

4.1 Secure Data Storage: We store your information on secure servers with encryption (e.g., SSL/TLS encryption for data transmitted between your device and the Site) and access controls (only authorized personnel can access your information, such as order details for work boots).

4.2 Payment Security: Payment details are processed through PCI DSS-compliant payment gateways, ensuring your financial information (e.g., credit card data for footwear purchases) is protected against unauthorized use.

4.3 Regular Security Reviews: We conduct regular audits and updates to our security systems to address emerging threats and maintain compliance with data protection standards, especially for sensitive information like shipping addresses for high-value work boot orders.

Please note that no method of data transmission or storage is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example:

Once your information is no longer needed, we securely delete or anonymize it to prevent identification.

You have certain rights regarding your personal information, subject to applicable data protection laws. To exercise these rights, please contact us at [email protected]:

6.1 Access & Correction: You may request access to the personal information we hold about you (e.g., past work boot orders), or ask to correct any inaccurate or incomplete data (e.g., updating your shipping address or preferred footwear size).

6.2 Erasure: You may request the deletion of your personal information, provided we are not required to retain it for legal or contractual purposes (e.g., we cannot delete order details if a work boot return is still pending).

6.3 Data Portability: You may request a copy of your personal information in a structured, machine-readable format (e.g., your heritage footwear purchase history) to transfer to another service provider.

6.4 Opt-Out of Marketing: You may opt out of receiving marketing communications at any time (as outlined in Section 2.4).

6.5 Withdraw Consent: If you provided consent for a specific use of your information (e.g., marketing for new work boot lines), you may withdraw that consent at any time, though this will not affect the lawfulness of uses made before withdrawal.

We will respond to your request within a reasonable timeframe (typically 30 days) and may ask for verification to ensure the request is legitimate.

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on the Site with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after the update takes effect constitutes acceptance of the revised policy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal information (e.g., accessing your work boot order data), please contact our privacy team at:

Email: [email protected]

We will respond to your inquiry within 1-2 business days and work to address your concerns promptly.