Refund Policy for Redwingshoen

At Redwingshoen, we want you to be fully satisfied with your purchase of our work boots and lifestyle heritage footwear for men and women. This Refund Policy outlines the terms, conditions, and procedures for requesting a refund, ensuring transparency and a smooth process for all customers. By making a purchase on our website (hereinafter "the Site"), you agree to comply with the terms of this policy.

To be eligible for a refund, your request must meet the following criteria:

1.1 Timeframe: The refund request must be initiated within 60 days from the date of delivery of your work boots or lifestyle heritage footwear. Requests submitted after this 60-day window will not be processed, unless required by applicable law.

1.2 Product Condition: The footwear being returned must be in unused, unworn, and undamaged condition, with all original packaging, tags, and accessories (e.g., dust bags, extra laces for work boots, size stickers) intact. This includes:

1.3 Transit Damage or Defects: If your work boots or heritage footwear arrive damaged during shipping (e.g., cracked leather, broken boot zippers, separated soles) or are found to have manufacturing defects (e.g., uneven stitching, faulty hardware, incorrect sizing despite order details), you are eligible for a full refund regardless of partial inspection (if applicable). To qualify, you must provide clear photos of the damage/defect and the original packaging within 7 days of delivery.

1.4 Ineligible Cases: The following scenarios are not eligible for refunds:

To initiate a refund, follow these steps:

2.1 Submit a Refund Request: Contact Redwingshoen’s customer service team via [email protected] with the following information (incomplete requests may cause delays):

2.2 Receive Return Authorization (RA): Our customer service team will review your request within 1-2 business days. If approved, you will receive an RA number and detailed return instructions, including the designated return shipping address (tailored to your region for efficient processing). Do not ship footwear without an RA number—unauthorized returns may be rejected, delayed, or returned to you at your expense.

2.3 Ship the Footwear: Package the eligible work boots or heritage footwear securely (using the original box if possible) to prevent damage during transit. Clearly mark the RA number on the outer package. We recommend using a shipping method with tracking (to confirm delivery) and retaining the tracking number for your records—this helps resolve disputes if the package is lost in transit.

3.1 Customer-Initiated Returns: For refunds requested due to customer preferences (e.g., "changed mind," "ordered the wrong size," "style doesn’t match expectations"), the customer is responsible for covering all return shipping costs. Redwingshoen’s global free shipping policy applies only to original product delivery, not to return shipments.

3.2 Redwingshoen-Error Returns: For refunds requested due to our error (e.g., shipping the wrong footwear style/size, transit damage, manufacturing defects), Redwingshoen will provide a prepaid return shipping label (for global returns) or reimburse the customer for reasonable return shipping costs (upon receipt of a valid shipping receipt, e.g., a courier invoice showing the return address and cost).

4.1 Inspection of Returned Footwear: Once we receive your returned work boots or heritage footwear, our team will inspect them to verify compliance with eligibility criteria (Section 1). This inspection typically takes 1-2 business days from the date of delivery to our warehouse, as we carefully check for wear, damage, and original packaging.

4.2 Refund Approval/Rejection:

4.3 Refund Timing: Approved refunds will be credited to the original payment method used for the order (e.g., credit card, debit card, digital wallet). The time for the refund to appear in your account is 5-10 business days from the date of processing—this timeline depends on your bank or payment provider’s processing speed, and Redwingshoen has no control over delays caused by third-party financial institutions.

4.4 Refund Currency & Amount: All refunds are processed in United States Dollars (USD), matching the currency of your original purchase. The refund amount will be the full product price paid (excluding non-refundable costs like customs duties or customer-incurred return shipping fees). No restocking fees will be deducted from your refund, even for bulk orders (e.g., multiple pairs of work boots).

5.1 Order Cancellations: If you wish to cancel an order before it is dispatched (we typically process orders within 1-3 business days), contact customer service at [email protected] with your order number. If the order has not been shipped, we will issue a full refund within 1-2 business days, and the refund will appear in your account within 5-10 business days.

5.2 Cancellations After Dispatch: Once an order has been dispatched (you will have received a shipping confirmation email), you cannot cancel it—you must wait to receive the footwear and then follow the return and refund process outlined in Sections 2-4.

6.1 Gift Purchases: If you received Redwingshoen footwear as a gift and wish to request a refund, you must provide the original order number (from the gift giver) and proof of delivery. Refunds will be issued to the original purchaser’s payment method, unless the gift giver has authorized a refund to your preferred method (additional verification may be required, such as the gift giver’s contact information).

6.2 Promotional Items: If your refund request involves footwear purchased with a discount code, bundle deal, or promotional offer (e.g., "buy one pair of work boots, get 20% off a heritage pair"), the refund amount will be adjusted to reflect the actual price paid.

If you have questions, concerns, or need assistance with a refund request—such as checking the status of a return, clarifying eligibility for work boot refunds, or resolving refund delays—please contact our customer service team at [email protected]. We will respond to your inquiry within 1-2 business days and work to resolve your request promptly.

Thank you for choosing Redwingshoen. We appreciate your trust in our work boots and lifestyle heritage footwear, and we are committed to ensuring a fair and transparent refund process.